Common Questions
Common Questions about GoBrolly®s Internet Services
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- About GoBrolly
- Billing and Account Information
- GoBrolly Internet Services
- GoBrolly Technology Services
- Service Area
- What Do I Need?
No. GoBrolly is not government funded. GoBrolly has never taken money from the government for Internet infrastructure. Your tax money is directed towards other Internet providers, not us. We feel that as a privately owned business with a hybrid Internet design, our services, reliability and outstanding staff will speak for itself.
GoBrolly offers more than just reliable Internet. Over the years we evolved, per our Customer’s requests, into providing all aspects of technology for homes and businesses. Read about our business services and our residential services.
We’ve designed our network for two-way communication — faster uploads and downloads. Many providers only focus on download speeds, but real reliability depends on both. GoBrolly®’s fiber-backed hybrid network is built to minimize congestion, reduce latency, and maximize uptime.
Think of it like a superhighway: other providers give you four lanes; we’ll build you as many as you need.
GoBrolly® is part of Brolly Communications, founded in 2013, by people who saw a need in the rural communities for a high-speed Internet service that was reliable and affordable. Locally owned and operated by Miami County, Kansas residents, GoBrolly® continues to drive Internet and technology expectations for both business and residential Customers* as our rural communities grow.
We believe in providing more than just Internet. We deliver trust, dependability, and the confidence that your technology will work when you need it most. We don’t just connect homes and businesses; we connect people, priorities, and possibilities.
Our team is passionate about helping Customers take control of their technology, simplify their digital life, and achieve more . . . whether that means keeping your family connected or powering your business operations.
We hear that a lot. You can check your Internet provider (either your phone or cable company) and your bill should have your plan on it. However, we find it is easier (and much faster!) to actually test your speed by using this cool little website. It shows you how much you have going up and what you have coming down. That will give you a starting point.
We are continually growing. Currently, the GoBrolly® service area covers Louisburg, Paola, Bucyrus, Stilwell, Wea, Hillsdale and Hillsdale Lake, Spring Hill, New Lancaster, and Rutlader in Kansas. We’ve expanded east into Cass County, including Cleveland and Freeman, and south into Drexel, and recently north into Johnson County. However, it is important that we conduct a site survey at your location in order to guarantee a strong signal.
Yes. GoBrolly®s activation fees are different depending upon commitment length and sometimes on how it needs to be installed. However, nothing is put into place until after a signal has been guaranteed and you understand all of the fees. Please contact us at 913.837.4678 to discuss in more detail.
Yes. The BrollyCare Router (required) is included with package. If your equipment breaks GoBrolly® will replace your BrollyCare router free of charge if the equipment is faulty or if the break is due to random acts of nature.
Mbps stands for “Mega Bits Per Second” and refers to data transfer speeds as measured in Megabits. One Megabit is a little over one million bits, and Mbps indicates the transfer of one million bits of data each second. Mbps should not be confused with Megabytes, (or MB), which is a unit of data transfer. The higher number of Mbps that you have available, the faster your computer will upload to and download MB from the Internet.
In order to get out of a contract we would require a written, 30-day notice to start the process. An Early Termination Fee (ETF) may apply if the term agreement has not been fulfilled, along with equipment removal from your business or home.
The weather does not affect service. Unlike satellite companies, our signal is received locally from our towers. The towers are on battery backups to prevent disconnection from power outages and surges. So you can still receive service if it is cloudy, rainy or snowing. No problem!
Absolutely. Our redundancy (backup) is several layers deep – meaning if something happens to one server, the other picks up the slack. We also have designed our infrastructure to enhance reliability to keep the signal strong and reduce what is called “fading.”
Using hotspots from your cellular provider is a popular “go-to” for people in rural areas who do not have access to a good Internet provider. One of the things you will find is that this is extremely expensive. They aren’t in the business to provide Internet to people. They are in the business to provide phone service to people. GoBrolly® usually can get to these hard-to-reach areas if within our service area. We would first come out to your location and conduct a thorough service survey to assure reliability. If everything works, we can get you signed up! We are much less expensive than using hotspots from mobile phone carriers.
We built our Internet with video in mind. So YES! Streaming is easy with our service. All of our current plans are designed to handle streaming services. Give us a call to discuss the right customized plan for you, which will depend on how many devices you will have streaming at once, and if you are streaming with HD and higher. You can change plans at any time . . . it’s just that easy!
You need a plan with enough “up” speed to accomplish this task of communicating with the Internet. Give us a call so we can walk you through the right plan to work for your business / hobbies. Our plans offers plenty of bandwidth that will keep out that nasty “buffering” and delay in streaming and provide you with lightning fast uploads to YouTube, Twitch, or other interactive streaming services.
We redesigned our plans after the Covid-19 outbreak due to more people working out of their house and juggling other Internet users. In February of 2024, in celebration of 10 years in business, we redesigned them again to include more speed and more data with each package. Our plans are perfect for VoIP, VPN, and two-way video. (We won’t tell anyone you use it for streaming 1080p High Definition video when you aren’t working.) Give us a call to discuss the perfect plan for you. Whether you conduct light business from home or are working with graphics and streaming many hours a day, we have a plan that is perfect for you. It will also work when your kids, spouse or roommates get home and start relaxing with gaming or working on their own devices. Our plans just work!
Absolutely. Our business plans are designed to account for multiple users who are accessing the system at any time, both locally and remotely, to provide you with more efficiency. Because we know that: EFFICIENCY = MONEY. We also have plans to account for video surveillance (watching your camera images live on a secured network on your computer or other mobile device) which is very popular in businesses (and becoming more popular in residential settings, as well). We have plans that can give you as much bandwidth as you need to host training videos, work with photos and other large images (for professional photographers and graphic designers) and online editing. We also offer resilient connections, backup connects if your primary provider is slow or goes down. Call us. Let’s set up a site survey to see what we can do for you and how we can start saving you money today.
Of course! Better than it ever has. In fact, bring your device into our office and check it out for yourself. We have designed our plans specifically for streaming and video. Give us a call and we’ll walk through the perfect starter plan for you. You can change plans at any time . . .it is just that easy!
Online gaming requires two things: Low latency (or minimal delay) and more “up” sending speed. We offer both. Do you notice that if you host the game, you have a better score? We offer connections so that everyone in the household can use the Internet at the same time you game. Our network is less contended, or shared, than others that you have used. Reliable, fast, dedicated, uninterrupted data connections make the game and helps to keep you ranked at the top. Give us a call to discuss your specific needs and you can always change plans at any time.
We have the perfect plan for you, just give us a call and we can customize one to fit your needs. You can change plans, it’s that easy.
No worries! The easiest thing for you to do is pick up the phone and call us so we can help you walk through your needs. You probably have many more questions, so contact us at 913.837.4678. We’ll be happy to discuss everything. You may also email us if that is easier for you. Hope to talk with you soon!