Common Questions
Common Questions about GoBrolly®s Internet Services
- All
- About GoBrolly
- Billing & Accounting
- Business
- Internet Services
- Service Area
- Technology Services
- What Do I Need?
No. GoBrolly is not government funded. GoBrolly has never taken money from the government for Internet infrastructure. Your tax money is directed towards other Internet providers, not us. We feel that as a privately owned business with a hybrid Internet design, our services, reliability and outstanding staff speak for themselves.
Yes! GoBrolly offers more than just reliable Internet. Over the years we evolved to meet our Customers’ needs by leveraging over 143 years of combined experience in the tech industry.
What started as a promise to deliver an Internet that “Just Works” has grown into a commitment to provide full-spectrum technology solutions that are designed for the future and grounded in local values.
Read more about all of our business services and our residential services.
We’ve designed our network for two-way communication — faster uploads and downloads. Many providers only focus on download speeds, but real reliability depends on both. GoBrolly®’s fiber-backed hybrid network is built to minimize congestion, reduce latency, and maximize uptime.
Think of it like a superhighway: other providers give you four lanes; we’ll build you as many as you need.
GoBrolly® is part of Brolly Communications, founded in 2013, by people who saw a need in the rural communities for a high-speed Internet service that was reliable and affordable. Locally owned and operated by Miami County, Kansas residents, GoBrolly® continues to drive Internet and technology expectations for both business and residential Customers* as our rural communities grow.
We believe in providing more than just Internet. We deliver trust, dependability, and the confidence that your technology will work when you need it most. We don’t just connect homes and businesses; we connect people, priorities, and possibilities.
Our team is passionate about helping Customers take control of their technology, simplify their digital life, and achieve more . . . whether that means keeping your family connected or powering your business operations.
Satellite Internet relies on orbiting satellites thousands of miles away, which causes latency (delay) and interruptions during storms or space debris. GoBrolly® operates through a local network, providing short, direct connections that deliver faster speeds, lower latency, and stable performance—rain or shine.
No lag. No signal loss. Just reliable service every day.
Cellular-based Internet shares bandwidth with your phone service, meaning your connection slows down when the tower gets busy. Providers may also throttle or deprioritize your data during high usage. GoBrolly offers dedicated, unshared connections built for consistent performance — with no throttling, no data caps, and no surprises.
With GoBrolly, what you pay for is what you get . . . every time.
GoBrolly Internet is optimized for streaming, video calls, and remote work. Whether you’re watching Netflix, live-streaming on Twitch, or joining a Teams meeting, you’ll experience smooth playback, clear video, and no buffering — even with multiple devices online.
Stream. Work. Play. Connect. GoBrolly keeps it seamless.
We keep billing simple, transparent, and flexible. There are no hidden fees or surprises. Invoices are created on the 1st of each month, are due by the 16th of the month, and are sent via email. You’ll receive a notification when your invoice is ready, along with convenient online payment options. You may also pay with check or credit card.
We accept major credit cards (Visa, Mastercard, American Express), debit cards, and ACH payments. Never miss a payment by setting up autopay for convenience. Autopay is processed on the 16th of each month.
Yes! We offer flexible payment options for both residential and business Customers. Contact our team at 913.837.4678 to set up a billing schedule that fits your needs.
We’re here when you need us — 24/7. Whether you’re troubleshooting an issue, have a question about your plan, or just need help connecting a device, our local support team is ready to help.
Contact Us:
- Phone: 913.837.4678
- Email: support@gobrolly.com
- Website: gobrolly.com/contact
- Service Availability Form: Form Link
At GoBrolly, Customers aren’t just ticket numbers, you are our neighbors, friends, and part of the community we’re proud to serve.
GoBrolly offers fast, stable Internet designed specifically for rural and remote areas. No throttling. Just reliable performance for streaming, gaming, working, and more. GoBrolly can customize any business plan to meet the needs of your business. Call us at any time and we will find the plan that works best for you.
We hear that a lot. You can check your Internet provider (either your phone or cable company) and your bill should have your plan on it. However, we find it is easier (and much faster!) to actually test your speed by using this cool little website. It shows you how much you have going up and what you have coming down. That will give you a starting point.
We are continually growing. Currently, the GoBrolly® service area covers Louisburg, Paola, Bucyrus, Stilwell, Wea, Hillsdale and Hillsdale Lake, Spring Hill, New Lancaster, and Rutlader in Kansas. We’ve expanded east into Cass County, including Cleveland and Freeman, and south into Drexel, and recently north into Johnson County. However, it is important that we conduct a site survey at your location in order to guarantee a strong signal.
Yes. GoBrolly®s activation fees vary depending on installation type and contract term. We’ll always perform a Service Availability Test and explain all fees upfront before you commit. Please contact us at 913.837.4678 to discuss in more detail.
Yes! All GoBrolly® service plans include a router, which is included in your service configuration. If it ever stops working, we’ll replace it at no cost to you.
Customers* may use their own router, but ours must also remain onsite as it connects as a pass-through for optimal service and support.
Mbps stands for Megabits per second and refers to a measure of transfer speed. One Megabit is a little over one million bits, and Mbps indicates the transfer of one million bits of data each second. Mbps should not be confused with Megabytes, (or MB), which is a unit of data transfer. The higher number of Mbps that you have available, the faster your computer will upload to and download MB from the Internet.
Our plans are designed with generous upload speeds so your devices communicate with the Internet efficiently, reducing lag and delays.
In order to get out of a contract we would require a written, 30-day notice to start the process. An Early Termination Fee (ETF) may apply if the term agreement has not been fulfilled, along with equipment removal from your business or home.
Unlike other providers, GoBrolly Internet is not affected by rain, snow, or cloud cover. Our signal is received locally from nearby towers, not from orbit. Each tower is equipped with battery backup to prevent power outage disruptions. You can count on us — even when the weather doesn’t cooperate.
Our downtime is measured in minutes, not hours or days.
Using hotspots from your cellular provider is a popular “go-to” for people in rural areas who do not have access to a good Internet provider. One of the things you will find is that this is extremely expensive. They aren’t in the business to provide Internet to people. They are in the business to provide phone service to people. GoBrolly® usually can get to these hard-to-reach areas if within our service area. We would first come out to your location and conduct a thorough service survey to assure reliability. If everything works, we can get you signed up! We are much less expensive than using hotspots from mobile phone carriers.
We built our Internet with video in mind. So YES! Streaming is easy with our service. All of our current plans are designed to handle streaming services. Give us a call to discuss the right customized plan for you, which will depend on how many devices you will have streaming at once, and if you are streaming with HD and higher. You can change plans at any time . . . it’s just that easy!
You need a plan with enough “up” speed to accomplish this task of communicating with the Internet. Give us a call so we can walk you through the right plan to work for your business / hobbies. Our plans offers plenty of bandwidth that will keep out that nasty “buffering” and delay in streaming and provide you with lightning fast uploads to YouTube, Twitch, or other interactive streaming services.
Our plans are built for remote workers — optimized for VoIP, VPN, and video conferencing. Whether you’re managing a few emails or hosting video meetings all day, we’ll help you choose a plan that fits your workload and your household’s online activity.
Absolutely. Our business plans are designed to account for multiple users who are accessing the system at any time, both locally and remotely, to provide you with more efficiency. Because we know that: EFFICIENCY = MONEY. We also have plans to account for video surveillance (watching your camera images live on a secured network on your computer or other mobile device) which is very popular in businesses (and becoming more popular in residential settings, as well). We have plans that can give you as much bandwidth as you need to host training videos, work with photos and other large images (for professional photographers and graphic designers) and online editing. We also offer resilient connections, backup connects if your primary provider is slow or goes down. Call us. Let’s set up a site survey to see what we can do for you and how we can start saving you money today.
Of course! Better than it ever has. In fact, bring your device into our office and check it out for yourself. We have designed our plans specifically for streaming and video. Give us a call and we’ll walk through the perfect starter plan for you. You can change plans at any time . . .it is just that easy!
Online gaming requires two things: Low latency (or minimal delay) and more “up” sending speed. We offer both. Do you notice that if you host the game, you have a better score? We offer connections so that everyone in the household can use the Internet at the same time you game. Our network is less contended, or shared, than others that you have used. Reliable, fast, dedicated, uninterrupted data connections make the game and helps to keep you ranked at the top. Give us a call to discuss your specific needs and you can always change plans at any time.
Absolutely. We’ll help you find a simple, affordable plan that meets your needs. You can always easily change plans later if your needs grow.
No worries! The easiest thing for you to do is pick up the phone and call us so we can help you walk through your needs. You probably have many more questions, so contact us at 913.837.4678. We’ll be happy to discuss everything. You may also email us if that is easier for you. Hope to talk with you soon!
