GoBrolly® is part of Brolly Communications, founded in 2013, by people who saw a need in the rural communities for a high-speed Internet service that was reliable and affordable. GoBrolly® is locally owned and operated by Miami County, Kansas residents. We continue to drive Internet expectations for homes and businesses in the surrounding rural communities as steady growth continues. We work hard to stay on the forefront of the most up-to-date technology for wireless and fiber Internet in order to continue passing on to our friends and neighbors the best possible Internet service in our area.

FAQs Archive - Page 2 of 2 - GoBrolly Technology Solutions

Q: I Use Hotspots for My Internet. How are You Better?

Using hotspots from your cellular provider is a popular "go-to" for people in rural areas who do not have access to a good Internet provider. One of the things you will find is that this is extremely expensive. They aren't in the business to provide Internet to people. They are in the business to provide phone service to people. GoBrolly® usually can get to these hard-to-reach areas if within our service area. We would first come out to your location and conduct a thorough service survey to assure reliability. If everything works, we can get you signed up! We are much less expensive than using hotspots from mobile phone carriers.

Q: What Makes Your Service so Different?

As professionals who have been in the Internet/Communications industry for decades, we know how to design Internet plans to provide you with the fastest, most reliable Internet available. We are not using any different technology. We’re just using the existing technology differently. We understand that the Internet is a communications gateway, which means it needs to “talk” both ways to your devices. If you cannot send up information quickly, it will take longer to understand the conversation and send it back down to you. We designed plans that have enough “up” speed for a faster connection. We’re also connected to a fiber backbone and have created a network that is less contended, or shared, than others. It is like a super highway . . . other providers give you a four-lane highway, and we are prepared to give you as many lanes as you need. So the bottom line? No more traffic jams. No more downtime. No more waiting on your Internet.

Q: I Have Cable Right Now. Is Your Service Reliable?

Absolutely. Our redundancy (backup) is several layers deep – meaning if something happens to one server, the other picks up the slack. We also have designed our infrastructure to enhance reliability to keep the signal strong and reduce what is called “fading.”

Q: How Does Weather Affect Your Service?

The weather does not affect service. Unlike satellite companies, our signal is received locally from our towers. The towers are on battery backups to prevent disconnection from power outages and surges. So you can still receive service if it is cloudy, rainy or snowing. No problem!

Q: What if I Move or Want to Get Out of the Contract?

In order to get out of a contract we would require a written, 30-day notice to start the process. The amount due at time of disconnection would be half the remaining contract and removal of the equipment from the home or business.

Q: Do You Include a Router? What if it Breaks?

Yes. The BrollyCare Router (required) is included with package. If your equipment breaks GoBrolly® will replace your BrollyCare router free of charge if the equipment is faulty or if the break is due to random acts of nature.

Q: Do You Have an Activation Fee?

Yes. GoBrolly®s activation fees are different depending upon commitment length and sometimes on how it needs to be installed. However, nothing is put into place until after a signal has been guaranteed and you understand all of the fees. Please contact us at 913.837.4678 to discuss in more detail.

Q: What is Your Service Area?

We are continually growing. Currently, the GoBrolly® service area covers Louisburg, Paola, Bucyrus, Stilwell, Wea, Hillsdale and Hillsdale Lake, Spring Hill, New Lancaster, and Rutlader in Kansas. We’ve expanded east into Cass County, including Cleveland and Freeman, and south into Drexel, and recently north into Johnson County. However, it is important that we conduct a site survey at your location in order to guarantee a strong signal.

Q: I Am Not Sure What I Have Now!

We hear that a lot. You can check your Internet provider (either your phone or cable company) and your bill should have your plan on it. However, we find it is easier (and much faster!) to actually test your speed by using this cool little website . It shows you how much you have going up and what you have coming down. That will give you a starting point.