After six years in business in Miami County, we feel lucky to be helping our neighbors connect to reliable and faster Internet. If you aren’t one of our Customers and haven’t had a chance to experience the best Internet in the country, then below are a few questions we answered to help you decide.
Questions about GoBrolly®’s Internet
You: Can I try before I buy?
Us: Absolutely! Come into the lobby of our office space at 1007 West Amity Street in Louisburg. You can use our computer. Or better yet, bring in your own laptop for testing and we’ll help you establish a connection. Our Apple users are particularly pleased because they get all of their updates fast.
You can also try us out in other places who have our connection and offer free wireless to their customers, like Miss B’s, La Mesa, Louisburg Athletic Club in Louisburg, Frankie’s Hair Salon and QNails. However, please be respectful to other patrons who are also utilizing their services.
For a baseline to compare your home Internet speed with ours, run a test on this website prior to visiting our office: http://www.speedtest.net/
CUSTOMERS: “GoBrolly® Internet has been the best Internet service that I have used in Louisburg, KS and the surrounding area in terms of reliability, speed, and price. I receive my advertised speeds, and on the rare occurrence that I encounter an issue, their friendly staff resolve the issue in a timely manner. If you are tired of your Internet telling you ‘No can do,’ give GoBrolly® a try! I’m happy I did!”
You: Can you help me decide on a plan? I’m not sure which one is right for me.
Us: We’d love to! Tell us what you want to do and we’ll tell you how you can do it cost effectively. Here is what we normally suggest: sign up for one of our lower priced plans; then use your Internet as much as possible during that month.
That’s right. No matter what plan you purchase, you have no restrictions on your data during the first month! This gives you an idea of your maximum monthly usage. After that month, upgrade to a plan that covers your actual needs.
In addition, if you ever have extra people in the household (like children or grandchildren home for the summer or over the holidays) or are working on a single, large project requiring extra bandwidth and data – use the GoBump℠. This is a temporary, two-billing cycle increase in bandwidth.
CUSTOMERS: “Have been very happy with GoBrolly®. They have several different plans. Were not sure what data plan to go with. They gave us a 30 day trial while all the kids were home on break to see what our maximum usage was. Has worked out great.”
You: I need an unlimited data plan, do you have one?
Us: What we offer is limitless, useful data plans. Unlimited has been an excellent marketing tool for telephone companies who offer Internet as a “secondary” service. Some providers have “fine print” about Unlimited, others cut you off once you reach a certain point, and still others just s l o w you down — especially during “peak” usage times. We truly “Get a GIG-gle” about what other companies advertise, but it only hurts people like you because of their false promises. We have people who are online all day and/or work out of their homes and/or run video surveillance, and our plans work perfectly for them.
CUSTOMERS: “GoBrolly® is that rare company that provides amazing, top notch service, and the best customer service in the rare event it is needed. We have been a customer for over a year and have never experienced an issue. The internet speeds are fast and the service is reliable. When I have contacted Customer Service with a question, they were extremely responsive and helpful. This is a great company!! I highly recommend them!!”
You: Is a wireless connection as reliable as a fiber connection?
Us: A wireless connection is MORE reliable than a fiber connection! Google’s “fiber” in Kansas City that created such a craze has stopped expanding, and has moved to a “wireless” system. Today’s wireless technology is strong, and if we can get a clear signal to your property you will have fantastic Internet service. (By the way, the only times we have experienced problems is when our fiber backbone was disrupted during construction!)
CUSTOMERS: “My mother and father-in-law are both deaf. They depend on their Internet for communication with the world through video relay. They were contacted by [GoBrolly®] as it appeared their signal was not strong [and] a tech came out and re-positioned their satellite. Thank you, GoBrolly®, as their situation is not just about Facebook and movies, but life depending, as well!”
You: Can you promptly reach Customer service? Or, are you only open on certain days of the week?
Us: You can always reach Customer service. In fact, Customers are so important to us that we spell the word with a capital “C,” (which gives our editor fits). We don’t just work 3 days a week for you, we work 24/7/365. Our phone number at 913.837.4678. No matter the time, someone will be alerted.
CUSTOMERS: “I wanted to tell you how much we appreciate GoBrolly® at this time. Especially your responsiveness, emails and clarifications. I have appreciated it more recently being able to upgrade as needed. THANK YOU for all that you all are doing and providing us all with such great service and communication, especially during these trying times.”
You: Can you get signal anytime, even during a thunderstorm?
Us: Our signal is not impacted by the weather. On top of that, our redundancy (backup) is several layers deep – meaning if something happens to one server, the other picks up the slack. We designed our infrastructure to enhance reliability to keep the signal strong.
CUSTOMERS: “I use GoBrolly® for the last five years here and recommend it with no doubt. Technically sophisticated connection over radio-modem with distribution unit mounted on water towers makes setup easy (cheaper, unlike cable) and link quality stable and independent from weather conditions (unlike satellite).”
You: Can your service create a peaceful and serene home office environment, even with my kids home for the summer?
Us: Yes! But if you miss the frustration of yelling at your children to stop gaming so you can finish an upload, we’ll let you downgrade at any time. (However, we should warn you, our lowest plan is still pretty darn fast!)